Please bring your: Original passport Driver’s license (does not need to be the international one, you can drive 3 months with your national license in Costa Rica) Credit card (please make sure you know your PIN)

To rent a car with us, you will need to be at least 21 years old. However, drivers under 25 years old are not able to purchase the 0 USD deductible full cover insurance and will have a deductible of 700/900 USD. Maximum age to rent a car with us is 70 years.

We have 2 types of safety deposits, one for the small cars US$700 and US$900 for the big cars. The safety deposit is done via a check in with a credit card. The funds will get blocked until you return the car, if everything is ok with the car then we unblock those funds while you are returning the car. It normally takes 3 up to 5 business days until you have the funds back available on your account. Therefore, we decided to only accept a credit card safety deposit or in some special cases you can also leave the deposit in cash (however this needs to be discussed with management before the rental)

We accept following cards: MasterCard, Visa, American Express, Diners Club and Discovery. Some of those offer car rental insurance, however it would be your responsibility to check the coverage before renting a car with us and we are not responsible in case this type of insurance gets declined by your card provider later on.

In a lot of cases in addition to the ticket, the police officers remove the license plates of your car. If you are unlucky, they will tow away your car and you will need some help to locate it. We advise our customers to park at private and safe parking lots wherever possible, although we know that this is not always possible. Parking on the side of the street is allowed unless you see a sign clearly stating the opposite or you see a yellow line next to the street. Please keep in mind you will be in Costa Rica, so it might be that the yellow line was painted ten years ago and now only has a couple of yellow spots left, this still counts as no parking under any circumstances. Police officers know the tourist hotspots and especially like to hand out tickets and remove license plates in those areas, since its normal that they will find 5 to 10 cars parking next to a yellow line near the national parks. So those couple of USD will be worth it, as this allows you to really enjoy the park or beach without having to worry about your belongings and car. Receiving a parking ticket and having the license plates removed is one of the worst things that can happen during your vacations and it will end up affecting both parties seriously. You will be responsible for paying for the ticket, but unfortunately also for much more! Depending on the police officer, they will decide if they tow your car away and leave it at some police deposit or if they give you the permission to drive back to our agency (this last point is very hard to achieve). If we need to tow the car back to San Jose, this is not covered by any insurance and you will have to pay for it. Unlike most of our competitors we will not charge you the full price of every day that we do not have the car/ license plate. But you will need to pay an administration fee for the hours we need to put in, to get our license plate back. In some cases, this can take up to 1 month and a lot of work from our site. As this process involves 3 different government agencies, which have each their own handling time and they will use this time to not get themselves stressed. Wild Rider suffers from a big economic impact for every car whose plates gets removed, as this means up to 1 month without being able to rent the car! Since this is not covered by any insurance, we need to charge you for your mistake, so please be extra careful when checking for place to park the car!

Personal belongings are not covered by the insurance. Luggage should not be left in an unsupervised car anyway. If there is luggage in the car one should stay with the car. Most of the hotels offer luggage storage. In case you arrive too early to check-in at your hotel you usually can already store your belongings and do what you have planned for the day. The same in case you have to check-out earlier than you would like to. Usually it is no problem to do the check-out and still leave you luggage at the hotel. Several hotels have an extra room for luggage. Once you are finished with your day activities you just return to the hotel to pick-up your luggage. Tire Change Costs for tire repairs are not covered by the basic insurance. If you choose the full cover with 0 deductible, then we will reimburse you the money for the tire change. Just fix the tire at the nearest llantera or estacion de servicio (tire shop or service station) and send us a photo of the receipt, we will reimburse you the money afterwards.

We do our best to have our complete fleet in excellent mechanical conditions. However, it can happen that suddenly a perfect working car stops driving. No need to panic, Wild Rider has you covered. Please do not try to get help yourself and fix the car yourself. Call our office (in case its during our office hours 8am-16md) or your emergency contact (numbers are on your copy of the contract or on our website). Quickly explain what happened and if possible, try to send photos via WhatsApp so we can get (literary) a better picture of what is happening. Our mechanics are all great off-road (on bike and car) drivers and can reach every part of Costa Rica. Most of the times we send one of our experts to make sure the problem gets solved without any further issues. If you are very far away and we do not want you to wait for us 8 hours in the middle of the jungle, we can send you one of our external mechanics. We have a network all around the country, so no matter where you are, help is near. If we cannot fix the issue right away you get a replacement car, so you can continue your adventure without any further delays. In case you did take the full cover insurance, as you wanted to save some money, don’t try to go to a local mechanic and get your car fixed there (so we wont notice the accident/dent, etc.). Trust me, we will notice this quickly. Tell us right away what happened and then we fix it in our own workshop. We do not accept 3 party’s reparations, as they use most of the time cheap material, use McGuiver techniques with way to much duct tape to be safe and we need to end up doing the job again and will charge you for it. Be honest, tell us what happened, and you will see that we will treat you fair, that is the reason we are rated as one of the top car rental agencies in Costa Rica.

Short and simple: NO Our cars are only insured in the national territory, once you leave the country you will lose all insurance on the car, anyways this is not allowed at all. Since its not under your name, you will get stopped at the border, the car will get confiscated and it will get expensive for us and then for you. You might even get detained for an attempt of car trafficking.